We operate a high-profile retail destination situated in a beautifully restored Grade II-listed former railway building. With over 90 premium outlet brands under one roof, our shopping centre attracts thousands of visitors each week. Maintaining an impeccable appearance and providing a safe, enjoyable experience for our customers and tenants alike is fundamental to our success. As such, the condition and presentation of the building, especially the exterior, is of paramount importance.
Over time, we began to notice signs of water ingress during periods of heavy rain. Initially, it was minor and manageable, but as the problem spread, we found ourselves placing buckets in customer areas to catch drips—a situation that clearly did not reflect the high standards we uphold. Simultaneously, dark patches began to appear across the roof, and we quickly realised the issue stemmed from excessive moss growth. This was not merely an aesthetic concern; it was threatening the integrity of the building.
Our retail centre’s architecture comprises a combination of pitched and flat roofing, which, while visually striking, creates several areas susceptible to water pooling and shade. These conditions, coupled with Swindon’s often damp weather, proved perfect for moss to thrive. The moss retained moisture on the roof, contributing to the degradation of materials and insulation, and we feared long-term structural consequences if the issue was left unresolved. As a protected historical site, any intervention also had to respect the building’s heritage and comply with conservation standards.
We recognised that we needed a professional team with the expertise to carry out specialised high level external cleaning. ACC Commercial Cleaning was recommended to us based on their track record in dealing with similar heritage and commercial properties. From the outset, their team demonstrated a deep understanding of both our operational needs and the architectural sensitivities of our site.
ACC began by conducting a thorough site survey. This allowed them to identify not just the extent of the moss growth, but also the best access strategies for some of the more complex roofing elements. Their plan included comprehensive high level external cleaning across all roof surfaces, using eco-friendly biocidal treatments and specialist access equipment such as MEWPs and rope systems.
Importantly, they tailored their programme to ensure minimal disruption to our day-to-day operations. As a live retail environment with continuous footfall, it was critical that cleaning activities did not interrupt customer experience or tenant business. ACC scheduled their work during low-traffic periods and maintained excellent communication throughout.
Beyond addressing the moss issue, ACC also integrated commercial window cleaning into their service, ensuring that the entire façade of the building was refreshed. This not only improved the building’s visual appeal but also supported our internal efforts to maintain a premium environment. Their commercial window cleaning team worked in tandem with the high level external cleaning crew, creating a coordinated and efficient approach that maximised results.
The difference was immediately noticeable. Clean roofing meant no more pooling water, better drainage, and significantly reduced weight load from retained moisture. Removing the moss eliminated the risks of leaks and further water damage, while the improved insulation contributed to better energy efficiency throughout the building. Most importantly, we no longer had to worry about water ingress or emergency maintenance calls.
In terms of appearance, the building looked rejuvenated. With both the roof and windows professionally cleaned, the property once again reflected the high standards we promise our customers. ACC’s commercial window cleaning services brought clarity and shine to every pane, from ground level to the highest parts of the structure. This level of cleanliness is vital not only for visitor impression but also for tenant satisfaction and our brand reputation.
Looking at the cost side, the investment in a proactive high level external cleaning solution proved far more economical than the ongoing expense of reactive maintenance. Prior to engaging ACC, we had to allocate budget regularly to patch up leaks, replace damaged ceiling tiles, and manage internal issues caused by water ingress. Those costs added up quickly, not to mention the operational and reputational risk involved.
The long-term maintenance strategy proposed by ACC was also a deciding factor. In addition to the initial works, they offered us a tailored maintenance plan that includes regular inspections and cleaning to prevent moss regrowth. This forward-thinking approach means we can stay ahead of any issues, reduce future risk, and continue to present our facility in the best possible light.
What impressed us most about ACC Commercial Cleaning was their attention to detail and their professionalism throughout the entire process. Every aspect of the job was documented, with before-and-after photographs, risk assessments, and compliance records provided. This transparency gave us confidence and made it easier to report to internal stakeholders and insurers.
Their commercial window cleaning service deserves particular mention. It is rare to find a contractor that matches the quality and consistency that ACC delivered. From high-level glass to ground-floor panes, the work was spotless and completed efficiently. We have now integrated commercial window cleaning into our regular cleaning programme with them.
The expertise shown in navigating our heritage site’s specific requirements, combined with the technical skill needed for high level external cleaning, was exceptional. Thanks to ACC Commercial Cleaning, we now have a structured, preventative approach that enhances safety, preserves our architecture, and maintains a positive experience for every visitor.
In hindsight, partnering with ACC Commercial Cleaning was one of the best operational decisions we could have made. They helped us protect our property, reduce risk, and elevate the look and feel of the entire destination. The high level external cleaning work, combined with consistent commercial window cleaning, has been transformative for both the building’s condition and our brand image.
We highly recommend their services to any commercial property operator who understands the value of first impressions and the importance of building preservation. ACC’s commitment to delivering outstanding high level external cleaning and professional commercial window cleaning ensures that your property doesn’t just function well—it stands out for all the right reasons.
